Emergency

Emergency Services as Defined by the NAHB Warranty Manual

Disclaimer

If trades are called out to your home and they do not find anything warrantable, or if the problem does not meet Emergency Service criteria as listed above, you will be responsible for paying the service charge directly to the trade.

HVAC

Emergency Warranty Service is limited to:

• Total loss of heat when the outside temperature is below 45 degrees

This means that none of the furnaces in your home are operational. If you have heat on one story but not the other this DOES NOT meet Emergency Service criteria.

• Loss of air conditioning DOES NOT constitute an emergency by NAHB standards.

If you are experiencing a total loss of heat to your home during business hours (Monday-Friday 8a-5p) submit a warranty claim here.

If this is an afterhours emergency contact the HVAC company directly. You can find their contact information on the furnace.

Electrical

Emergency Warranty Service is limited to:

• Total loss of electricity. Check with the utility company prior to reporting this circumstance to the Builder to ensure that there is not a power outage in your area.

If you are experiencing a total loss of electricity to your home during business hours (Monday-Friday 8a-5p) submit a warranty claim here.

If this is an after-hours emergency contact the Electrical company directly. You can find their contact information on the electrical panel in the garage.

Plumbing

Emergency Warranty Service is limited to:

• Plumbing leaks that require the entire water supply to be shut off.
• Total loss of water. Check with your water company prior to reporting this to the Builder to ensure that there are no outages in your area.

If you are experiencing either of these items during business hours (Monday-Friday8a-5p) submit a warranty claim here.

If this is an after-hours emergency contact the Plumbing company directly. You can find their contact information on the water heater.

Natural Gas

Emergency Warranty Service is limited to:

• Natural gas leak.

If you are experiencing a natural gas leak in your home during normal business hours (Monday-Friday 8a-5p) submit a warranty claim here.

If this is an after-hours emergency contact either your utility company or the Plumber directly. You can find the plumbers contact information on the water heater.